NDIS Code of Conduct
Our commitment to upholding the highest standards of professional conduct and ethical practice in NDIS service delivery.
Our Commitment
As an NDIS support worker, I am committed to adhering to the NDIS Code of Conduct as outlined by the NDIS Quality and Safeguards Commission. This code ensures that all participants receive safe, high-quality supports that respect their rights and promote their wellbeing.
1. Act with Respect
- Treat each person with dignity and respect
- Respect individual choices and preferences
- Value diversity and cultural differences
- Communicate in a respectful and professional manner
- Respect privacy and personal boundaries
2. Respond to Abuse
- Take immediate action to prevent abuse
- Report suspected abuse or neglect
- Support participants who experience abuse
- Maintain detailed incident records
- Cooperate with investigations
3. Maintain Privacy
- Protect personal and sensitive information
- Only share information with consent
- Secure storage of records and data
- Respect confidentiality agreements
- Follow privacy laws and regulations
4. Provide Safe Services
- Maintain a safe environment
- Follow safety procedures and protocols
- Use equipment safely and appropriately
- Identify and manage risks
- Ensure physical and emotional safety
5. Act with Integrity
- Be honest and transparent
- Avoid conflicts of interest
- Use resources appropriately
- Maintain professional boundaries
- Act in participants' best interests
6. Promote Independence
- Support individual choice and control
- Encourage skill development
- Foster independence and autonomy
- Respect decision-making capacity
- Promote community participation
Professional Standards
Continuous Improvement
- Participate in ongoing professional development
- Stay updated with NDIS policies and procedures
- Seek feedback and implement improvements
- Maintain relevant qualifications and certifications
Accountability
- Take responsibility for actions and decisions
- Report incidents and concerns promptly
- Cooperate with quality and safeguards processes
- Maintain accurate records and documentation
Reporting and Complaints
How to Report Concerns
If you have concerns about the quality or safety of NDIS supports, you can:
- Contact me directly to discuss your concerns
- Contact the NDIS Quality and Safeguards Commission
- Use the NDIS complaints process
- Seek support from an advocate
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: ndiscommission.gov.au
Email: complaints@ndiscommission.gov.au
My Commitment to You
I am committed to providing supports that:
Respect your rights and dignity
Promote your independence
Are safe and high quality
Support your goals and choices